Bots as the product's second interface

Main menustart

SUSHI WAVE · Sushi and wok delivered in 45 minutes. Saved address: 5 Lenin St.

“Rolls” tabMini Appa_rolls

Catalog: 4 items

Repeat orderrepeat

Last order, September 14: · Wave set · $25 · Tom yum · $7 · Lingonberry drink · $3 · ⚠️ Tom yum is sold out today. Replace it?

My ordersorders

📦 My orders · Now: #5819 · on the way · Yesterday: #5790 · $16 · September 14: #5712 · $35

Pointsbonus

🎁 357 points · Silver, 5% · 2 more orders to Gold (7%).

Addressaddr

📍 Now: 5 Lenin St, apt 12

Supportsup

💬 Support · We reply within 2 minutes. What happened?

Courier panelcour

🔐 Courier Azamat · Shift not started · rating 4.96

Kitchenkit

🔐 Kitchen · 5 Lenin St · New orders: 2 · in progress: 7

Managermgr

🔐 Manager · Today: 148 orders · $2,910 · Average check $19.70 · late 3%

“Sets” tabMini Appa_sets

Catalog: 2 items

“Wok” tabMini Appa_wok

Catalog: 2 items

“Soups” tabMini Appa_soups

Catalog: 2 items

“Drinks” tabMini Appa_drinks

Catalog: 2 items

PhiladelphiaMini Appa_phila

Philadelphia: 8 pcs · salmon, cream cheese, $8

CaliforniaMini Appa_calif

California: 8 pcs · crab, avocado, tobiko, $7

DragonMini Appa_dragon

Dragon: 8 pcs · eel, unagi, $9

With replacementrep_miso

Wave set, miso, lingonberry drink · Total $31, free delivery.

No souprep_nosoup

Wave set, lingonberry drink · Total $28.

Repeat #5790rep5790

#5790: Dragon, California · $16. Everything is in stock.

Referralref

Your friend gets $4 off the first order, you get 300 points when they order. · Your link: t.me/sushiwave_bot?start=ref_A7

Points historybonus_hist

+52 · order #5821 · +150 · late delivery · −115 · used in #5821

Trackingtrack

🛵 #5819 · courier Azamat, 2.1 km · Running 12 minutes late: traffic on Lenin St.

Address by pinaddr_geo

Found: 18 Garden St. It's in the zone, 40-50 minutes. Save it?

Address inputaddr_input

Reply to this message with the address

Wrong items_wrong

Send a photo of what arrived: we'll sort it out without calls.

Qualitys_quality

Tell us what's wrong and attach a photo: it goes to the shift chef.

Payments_pay

What's wrong with the payment?

Courier locationc_geo

Share your location to get nearby orders

New orderk_order

#5821 · · Philadelphia, double salmon · · Wok: udon, shrimp, teriyaki · Paid · due 19:40

New setk_order2

#5823 · Wave set, cash · Due 19:40

Stop listk_stop

🚫 What ran out?

Loadk_load

7 orders in progress, average time 22 minutes.

Audiencem_seg

Who gets it?

Daily reportm_report

📊 Daily report · Revenue $2,910 · 148 orders · 61% from the Mini App · Late 3% · cancelled 1% · Top: Philadelphia, Wave set, teriyaki wok

Low reviewsm_reviews

⭐ 3 reviews under 4 today

New promom_promo

What discount?

Paidrep_paid2

✅ Order #5825 paid · $28 · Arriving by 20:25.

Wave setMini Appa_set

Wave set: 32 pcs · 4 kinds of rolls, $25

Lite setMini Appa_setlite

Lite set: 24 pcs · no cheese, $17

Order queuec_shift

Shift started at 17:02. 2 orders nearby:

Paidrep5790_ok

✅ Order #5827 paid · Arriving by 20:05.

Kitchen declinek_decline

Reason?

Wok builder 1/3Mini Appa_wk1

Pick the base

Chicken teriyaki udonMini Appa_wokready

Chicken teriyaki udon: 350 g · weekly hit, $6

Kitchen timerk_accept

Timer started. The client got 19:40, courier assigned: Azamat.

Tom yumMini Appa_tomyam

Tom yum: shrimp, coconut milk, $7

MisoMini Appa_miso

Miso: tofu, wakame, $3

Hidden in menuk_stop_ok

Hidden in the bot and the Mini App. 2 clients with it in cart got a replacement.

Ingredient stoppedk_stop_ok2

Shrimp is hidden in every dish: 5 items. It's gone from the wok builder too.

Yuzu lemonadeMini Appa_lemon

Yuzu lemonade: 0.4 l, $3

Lingonberry drinkMini Appa_mors

Lingonberry drink: 0.4 l, $3

Compensationsup_late

Sorry for the wait. For a delay over 10 minutes, pick one:

High load modek_load_hi

ASAP now shows 60-70 minutes and later slots are offered. Auto-off in 30 minutes.

Address savedaddr_saved

Saved. Menu, stop list and slots now follow the nearest kitchen.

PhiladelphiaMini Appa_phila2

Philadelphia: 8 pcs · salmon, cream cheese, $11

Broadcast textm_text

Reply to this message with the text

Out of zoneaddr_out

Mytishchi is out of the zone: 14 km from the nearest kitchen. What works?

Menu with cartMini Appa_menu_c

Item added, cart next

Photo checkeds_photo

I see it: Philadelphia instead of California. What works for you?

Review #5790m_rev1

“Waited 80 minutes, rolls were warm” · Courier Timur, 26 minutes late

Sent to the chefs_quality_ok

The chef will check the batch. We'll reply within an hour and refund if confirmed.

Promo limitm_promo2

How many uses?

Paidrep_paid

✅ Order #5825 paid · $31 · Arriving by 20:25.

Slots under loadrep_time

The kitchen is busy: ASAP is 60-70 minutes now. Slots we can make on time:

Double charges_double

I see two $15 charges at 19:05. The second one is refunded automatically in 1-3 days, refund R-5821.

Payment declineds_fail

The bank declined it. Try fast pay or paying the courier, your cart is saved.

CartMini Appa_cart

2 items, $19, free delivery over $14

Refunds_refund

Refunded $7, it arrives within an hour. +100 points for the trouble.

Redeliverys_redeliver

A courier brings the California in 30 minutes, keep the Philadelphia.

Order #5821c_order

#5821 · 5 Lenin St, apt 12 · Paid online · 2 cutlery sets · Ready at 19:28, shelf 2

Order #5823c_order2

#5823 · 18 Garden St · Cash, change from $50 · Ready at 19:40

Breakc_break

15-minute break, no new orders.

Review resolvedm_rev_ok

The client got an apology and 300 points. Review marked resolved.

Late promocomp_promo

Code SORRY20 is in your points. The courier arrives in 7 minutes.

Free drinkcomp_drink

The courier is bringing a yuzu lemonade, it's on us.

Offer to clientk_decl_ok

The client got an offer: chicken instead of shrimp, $2 off, and a yes/no question.

Promo createdm_promo_ok

WAVE15 is live in the bot and the Mini App until October 31.

Wok builder 2/3Mini Appa_wk2

Filling

Slot heldrep_slot

⏳ Holding the slot for 10 minutes. · Wave set, miso, drink · $31

Readyk_ready

Order on shelf 2. Azamat is 3 minutes away, the client got: handing to courier.

Previewm_preview

Preview · Miss you! 25% off wok till Sunday. · [🍣 Open menu] · 1,204 people will get it.

CheckoutMini Appa_check

Checkout, total $16

Long-range deliveryaddr_far

Long-range delivery: +$5, 70-80 minutes. The menu opens with this included.

Pickupaddr_pickup

Pickup at 5 Lenin St: 10% off, ready in 25 minutes.

Area waitlistaddr_notify

Noted. The Mytishchi kitchen opens in November, you'll get 25% off on day one.

Promo codeMini Appa_promo

Promo codes on the account

Checkout, no discountMini Appa_check_full

Checkout, total $19

Wok builder 3/3Mini Appa_wk3

Sauce

Pre-order paidrep_pre

✅ Pre-order #5826 paid · The kitchen starts 40 minutes before the slot, the courier arrives on time.

Order takenc_taken

Took #5821. Pickup at 19:28.

Cash order takenc_taken2

Took #5823. Pick up $34 change at the counter.

Sentm_sent

Sent to 1,204 people.

Scheduledm_sched

Scheduled for tomorrow, 12:00.

Points usedMini Appa_check_b

Total $15 after promo and points

Delivery slotsMini Appa_time

Only slots the kitchen can make, busy ones hidden

Payment methodMini Appa_paym

Fast pay, card or cash to the courier

Paid, no pointsorder_ok2

✅ Order #5821 paid · $16 · The kitchen starts in a minute.

Cart with discountMini Appa_cart2

WAVE15: −$3, total $16

Paid, no discountorder_ok3

✅ Order #5821 paid · $19 · The kitchen starts in a minute.

Wok readyMini Appa_wkok

Udon, shrimp, teriyaki · $8

On the wayc_picked

The client got: courier on the way, 12 minutes.

Broadcast resultsm_stats

📣 Broadcast results · 38% opened, 71 people ordered (5.9%) for $1,350.

Order paidorder_ok

✅ Order #5821 paid · Philadelphia, double salmon · $11 · Wok: udon, shrimp, teriyaki · $8 · WAVE15 −$3 · points −$1 · Total $15 · fast pay

Scheduled checkoutMini Appa_check_t

Pre-order for 20:00-20:30, total $16

ChangeMini Appa_cash

What change to bring

Kitchen acceptedst_kitchen

👨‍🍳 The kitchen accepted your order. It'll be with you by 19:40.

At the clientc_arrived

The client was notified. Ask for the 4-digit code.

Pre-orderorder_pre

✅ Pre-order #5822 for 20:00-20:30 · $16 · The kitchen starts at 19:25, I'll tell you when the courier leaves.

Cash checkoutMini Appa_check_cash

Cash to courier, change from $50

Cancel ordercancel_q

The kitchen is already cooking: cancelling now keeps 50%. Cancel?

Courier on the wayst_courier

🛵 Azamat picked up your order: 2.1 km away, arriving in 12 minutes.

Order closedc_done

✅ #5821 closed at 19:38, on time. · This shift: 6 orders · $29 · rating 4.96

No answerc_noanswer

Calling the client via the bot. No answer in 10 minutes and the order goes back.

Cash orderorder_cash

✅ Order #5824 placed · $16 in cash · The courier brings change from $50.

Cancelledcancelled

Cancelled, $7 will be refunded within an hour.

Still cookingkeep

Great, we keep cooking.

Courier at the doorst_door

🛵 The courier is downstairs. Code for the courier: 4721

Shift endedc_end

Shift ended: 6 orders, 34 km, $29. Payout tomorrow by 12:00.

Client answeredc_wait

The client answered: coming down.

Deliveredst_done

✅ Delivered on time. Enjoy! · +52 points, 357 in total.

Thanksr_good

Thank you! You can repeat this order with one button in the menu.

What went wrongr_bad

What went wrong? The manager will read it.

Later_late

Passed to the manager. +150 points for the wait.

Taster_taste

Passed to the shift chef. Your next roll is on us: code CHEF in points.